Patron Services Manager

The Patron Services Manager is responsible for leading the Patron Services Department of the Dairy Arts Center, consisting of all part-time Box Office, Cinema, Cafe, House Management and Special Events staff. The Patron Services Manager is considered a member of the Patron Services team, directly supervising part time staff, working actively in the front of the house in the evenings either in a support role or filling shifts as needed,  helps create and implement policies and procedures to ensure all events are appropriately staffed, and provides excellent customer service to the patrons and renters of the Dairy. This position works closely with the Dairy’s leadership team and supports all events, adhering to other departments budget needs.

Management (80%):

• Help recruit and hire Patron Services Staff
• Develop training practices and standards and execute consistent training for Patron Services Staff
• Directly supervises and serves as the lead contact for part time staff
• Knowledgeable about upcoming events and on-going operations in relation to front of house expectations and communicates specific needs to Patron Services Staff
• Foster positive relationships, clear channels of communication and engagement opportunities

between patron services staff members and all Dairy Arts Center constituents

• Consistently provide friendly guest service and hospitality to Dairy Arts Center patrons, clients, artists, and supporters
• Act as a point of contact for event volunteers
• Verify coverage for all open shifts and fill in as needed
• Remains on the floor to direct staff during busiest times and supports Patron Services Staff and the last staff member on site during performance nights
• Initiates disciplinary action when necessary
• Maintains and manages positive client, vendor and patron relationships
• Maintain safety and service standards

Administration (20%):

• Create schedule for all Patron Services staff according to the requirements of each performance and event
• Help plan and execute Patron Services staff meetings
• Attend regular, weekly production meetings
• Create and distribute ‘Sage Page ’containing specific event related information to house managers for each event
• Create end of shift reports to share with leadership staff
• Assist in other tasks assigned by Events Manager or Operations Manager

Knowledge, skills and abilities, and personal characteristics:

• Must display a commitment to the Dairy’s mission and standard of excellence
• Appreciation for performing, cinematic, musical, and visual arts
• Minimum 1-2 years experience in the hospitality industry
• 1-2 years management experience, preferred
• Previous experience with CRM, POS, and ticketing software; Spektrix and Square software experience preferred
• Basic knowledge of Microsoft Office and Google Workspace
• Comfortable learning job related skills primarily through observation and on-the-job training
• Motivated to anticipate the needs of renters and patrons
• Able to perform under pressure and maintain good public relations etiquette
• Excellent communication and interpersonal skills. Team player is a must!
• Ability to give clear instructions, prioritizes tasks, and solves problems with minimal supervision.
• CPR, First Aid and AED certifications are a plus
• TIPS Training required (provided by organization)

Working Conditions:

• The Patron Services Manager will work out of the Dairy Arts Center located at 2590 Walnut Street.
• Expected office hours Wednesday - Sunday from 2PM - close.
• Must be comfortable adhering and enforcing the Dairy Arts Center’s COVID-19 Event Protocols
• Expected to lift up to 25 lbs and occasionally lift and/or move more than 25 lbs with assistance
• Expected to stand and/or walk for up to 8 hours excluding designated lunch and break periods
• Must have a valid Colorado Driver’s license.

This is a full-time, salaried position, averaging 40 hours a week, starting at $40,000 including vacation, PTO and health benefits

To apply, please send resume and cover letter to Shay Wescott, Operations Manager at swescott@thedairy.org

About the Dairy Arts Center:

The Dairy Arts Center is a 501C3 nonprofit organization.

The Dairy Arts Center connects a dynamic and diverse community to create inspiring and engaging experiences in the performing, cinematic and visual arts.

The Dairy Arts Center provides Equal Employment Opportunity to qualified applicants without regards to race, ethnicity, religion, sexual orientation, gender identity or expression, national origin, age, ability, marital, civil union or domestic partnership status, parental status, veteran status, or genetics.